Job: CUSTOMER SERVICE INFORMATION SPECIALIST

This posting has expired and is no longer available.

Jobing Description

Department: WATER
SALARY: $35,818.00 to $37,627.00 Annually
ANN#: J33-18
CLOSING DATE: Friday, January 25, 2013

LOCATION/ADDITIONAL INFO: WATER CUSTOMER RELATIONS

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This position will assist walk-in customers, respond to public inquiries in a courteous and customer friendly manner, provide information, efficiently resolve complaints, process customer payments received in person or by mail, and promote the Citys Strategic Goals. The individual in this position will be required to operate in a fast paced environment, processing daily cash batches exceeding $10,000. This position also requires face-to-face inquiries from water customers, responding to requests for services, establishing payment plans and promoting departmental goals and is responsible for ensuring consistency and quality of customer service.

Skills / Requirements

High School Diploma or GED certificate PLUS four (4) years of increasingly responsible customer service experience as a cashier in a fast paced environment handling sizable amounts of currency daily including one (1) year acting in a lead capacity.
OTHER REQUIREMENTS:MS Excel and Word required and ten-key skills a must. Extensive face-to-face public contact daily.

Experience with PeopleSoft Customer Relationship Management (CRM) application and HTE/Sungard Utility Billing system as well as Bi-lingual (English / Spanish) skills also preferred. Some administrative experience desired.

Important Notes

Conditions of Employment: Persons selected for employment into any position must pass a drug test. Some positions may require passing an alcohol test. Previous employment and any additional experience will be subject to verification prior to employment processing. A driver's license and driving record check will be conducted if driving is a job requirement. A post offer employment medical examination may be conducted prior to job placement. You will be paid by direct deposit or pay card only.
The City of Fort Worth affords equal employment opportunity to all individuals regardless of race, color, national origin, sex, religion, age, disability status or sexual orientation.

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Locations


1000 Throckmorton Street
Fort Worth, TX 76102
1000 Throckmorton Street
Fort Worth, TX 76102

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